Frequently Asked Questions

Do you only offer what is on the site?

We have great relationships and can source most items.  If you have a particular brand or type of product you want to have your name and / or message blazoned on, just let us know and we will likely be able to source it.

I have my own artwork, are you able to use it? If so, what is the best format?

Absolutely!  We always advise our customers to provide their artwork in true vector format (extensions that end in .AI, .PDF, .EPS) with each color grouped and separated into its own layer.

If you aren’t familiar with these formats, still have questions, or need help working with what you do have, no problem at all!  Just reach out and we will help.

Can you help me design something?

Sure we can.  We have designers who specialize in a variety of different styles. We’ll take your description, napkin sketches, or reference images and take care of all the details for you.

What is the minimum order quantity?

  • The minimum order for our screen printing is 24 units.
  • The minimum order for our DTG is . . . there is no minimum.
  • The minimum order for our embroidery is 12 units.
  • The minimum order for our promotional products vary because there are so many different options 
  • If you can’t meet these minimums, and still really would like to get something put together, please let us know as we are always open to looking into further.

Once I place an order, how long does production take?

Typically 1.5-2 weeks from the time of final design approval.

Can you ship?

We ship anywhere within the continental United States, via UPS or USPS, and provide you with tracking information from your respective carrier. Merchandise usually arrives within 4-5 business days, depending on the size of your order.

Where can I get pricing details?

We don’t offer “standard” pricing on many items on our website because the amount of detail that varies from project to project would make it extremely inaccurate. 

What we can tell you is that we’re able to leverage our relationships, reputation and high volume to get you the highest quality product at the lowest possible price every time.

Can I pick up my order?

Of course!  We also have a showroom at our manufacturing location in Gaston, and you are always welcome to come by and pick up your order when it’s ready.

Can you provide any detail on the process overall?

Simple.  You provide us with the artwork file(s) or ideas of what you want and we’ll go over the details like sizing, styles, inks, designs, and any other finishing options you need.  We’ll follow up with a digital mockup and summary of your order details for approval. Once approved, we’ll enter production and keep you as updated as possible.